Privacy Policy

1. Interpretation and Definitions

For the purposes of this Privacy Policy:

Company refers to VanGo Removals LTD.

Website refers to the VanGo Removals LTD website.

Service refers to removals services, man and van services, quotation systems, booking systems, surveys, communication systems and related operational services provided by the Company.

Personal Data means any information relating to an identified or identifiable individual.

Usage Data refers to information collected automatically through website usage or operational systems.

Cookies are small files stored on a device to improve website functionality and user experience.

You means the individual or business using the website or services provided by the Company.

2. Information We Collect

The Company may collect and process the following information: name; telephone number; email address; collection and delivery addresses; move details; inventory information; photos or videos provided during quotation or survey process; payment-related information; communication records; IP address; browser and device information; website usage information.

Photos, videos, inventory lists and survey materials are collected strictly for quotation preparation, operational planning, service delivery, dispute handling and legal or insurance-related operational requirements.

3. How We Use Your Information

The Company may use customer information for quotation preparation; booking management; operational coordination; customer communication; payment processing; customer support; service improvement; fraud prevention; dispute handling; operational analysis; legal and regulatory obligations.

4. Communication

The Company may contact customers through telephone; email; SMS; WhatsApp; website notifications.

Communication may include quotations; booking confirmations; invoices; payment requests; operational updates; reminders; service-related notifications.

Operational communication through WhatsApp, telephone, email or SMS may involve authorised staff members, operational coordinators, surveyors or approved subcontractors where reasonably necessary for the completion of the booked services.

5. Payments

Payments may be processed through approved third-party payment providers.

The Company does not intentionally store full payment card details unless securely processed through authorised payment systems.

6. Website Analytics and Cookies

The website may use cookies; analytics tools; tracking technologies; website performance monitoring; advertising or remarketing technologies.

These technologies help improve website functionality, operational efficiency and customer experience.

Customers may control cookie settings through their browser settings where applicable.

7. Sharing Information

Customer information may be shared where reasonably necessary with operational staff; approved subcontractors; payment providers; surveyors; IT or hosting providers; legal or regulatory authorities where required by law.

Approved subcontractors or operational partners receiving customer information are contractually required to process such information strictly in accordance with Company instructions, operational requirements and applicable UK GDPR and data protection laws.

Such information may only be used for operational purposes directly connected to the booked service and not for unrelated marketing or unauthorised use.

The Company does not sell customer personal information to third parties.

8. Data Retention

Customer information, booking records and operational data may be retained for up to 6 years where required for accounting purposes; legal obligations; insurance matters; fraud prevention; dispute handling; operational record keeping.

Where reasonably possible, unnecessary media files such as quotation photos or videos will be securely deleted within 30 days after completion of the booked services and final payment, unless required for active dispute handling; insurance claims; legal obligations; fraud prevention purposes; or explicitly retained with customer consent where applicable.

9. Customer Rights

Customers may request access to personal information; correction of inaccurate information; deletion of personal information where legally permitted; restriction of processing; withdrawal of consent where applicable.

Requests may be submitted using the Company contact details.

Customers also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority responsible for data protection matters.

10. Security

The Company takes reasonable technical and operational measures to protect customer information against unauthorised access; misuse; disclosure; loss; alteration.

The Company takes reasonable operational and technical measures to restrict unnecessary access to operational communications, customer records, photos, videos and quotation-related information.

However, no internet-based system can be guaranteed to be completely secure.

11. Third-Party Links

The website may contain links to third-party websites or services.

The Company is not responsible for the privacy practices or content of third-party websites.

12. Public Disclosure & Operational Privacy

The Company does not intentionally publish customer inventory details, photos, videos or personal operational information publicly unless required by law; for fraud prevention; for dispute resolution; for insurance or legal proceedings.

13. Changes To This Privacy Policy

The Company reserves the right to update or modify this Privacy Policy where reasonably necessary.

Updated versions may be published on the website.

14. Contact Information

VanGo Removals LTD

Email: sales@vangoremovals.co.uk

Website: www.vangoremovals.co.uk